All niixRETREATS advertised or promoted by niix Ltd or on behalf of niix Ltd are sold subject to the following conditions:
- Booking procedure
- On making a booking with niix, each person booking must accept the terms of these Booking Conditions and pay a non-refundable deposit of 50% of the total cost of the retreat per person (if booked over 10 weeks prior to the retreat).
- The balance of the price must be paid at least 10 weeks prior to the date of the retreat. For bookings made within 10 weeks, the full payment becomes due immediately.
- Any cancellation of a confirmed booking or late or non-payment of the balance will carry cancellation charges as set out at clause 4 below.
- Your booking is considered definite and a contract will exist between you and niix Ltd only when the deposit has been received (or, in the case of bookings made less than 10 weeks prior to the date of the retreat, when full payment is required at time of booking) and a confirmation invoice is sent to you. No contract will exist between us prior to our issuing the confirmation invoice.
- If the balance of the price of your retreat is not paid in time, we reserve the right to cancel your place, retain your deposit and apply the Cancellation Charge set out in clause 4.
- We reserve the right to increase the prices published prior to the time that you book your retreat. Any increase in price will be advised to you before you book a retreat.
2. Retreat prices
Our Retreat prices include accommodation, all meals, group fitness, Pilates & yoga classes, hikes, specialist group talks, a massage or manicure OR unless stated differently in your booking confirmation letter.
Excluded are any additional 1-1 fitness classes or excursions arranged by yourself during the retreat dates.
3. Surcharges
We reserve the right to increase the price of your retreat. No price increase will be made within 30 days of your retreat. If this means paying a surcharge of more than 10% on the previously confirmed and invoiced retreat price you will be entitled to cancel your retreat & will be issued a full refund of all money paid.
4. Cancellation by you
You (or any member of your party) may cancel your place at any time providing that the cancellation is made by the person who made the booking and is communicated to us in writing. Cancellation will take effect the day such notification is received by us. If you fail to pay your deposit or balance by the due date, then your place will be automatically cancelled and the following charges will apply. As cancellation incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:
Cancellation Charges Days Before Retreat:
70 days or more Deposit only
30-70 days 75% of retreat cost
Less than 30 days 100% of retreat cost
Once your retreat has commenced, no refund or part refund or unused portion of your retreat will be repaid in the event of cancellation by you. If the reason for cancellation is covered under the terms of an Insurance Policy, you may be able to reclaim these charges.
5. Insurance and health
WE STRONGLY RECOMMEND THAT YOU HAVE FULL HEALTH INSURANCE
INSURANCE: We have suitable public liability insurance that will cover you for accidents that occur during the activities we have arranged during your retreat that are caused by any negligence on the part of our suppliers. You may want to have your own health insurance in case of any unexpected emergency.
DOCTOR: You should also check with your doctor that you are sufficiently fit and healthy to undertake hiking, Pilates, strength & circuit training, yoga classes and any other physical activity we have arranged or you may arrange during your retreat. Please check with your own doctor that you are adequately fit and that any medication you may be taking does not prevent you from full participation. If you experience any injury or discomfort during any activity organised for you, then you must stop the activity immediately and advise your retreat host accordingly.
6. Amendments by you
If, after your deposit payment has been credited to our account, you wish to change any part of your retreat arrangements, or wish to change the date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who made the booking, at least 10 weeks prior to the retreat. There is also an amendment fee payable of £150 per person, and any further cost we incur in making this alteration. We can only offer places on one of our other retreats when places are available.
7. Amendments by us
It is unlikely that we will have to make any changes to your retreat. Occasionally, changes may have to be made (e.g. to itineraries, venue accommodation, chefs, personal trainers, yoga teacher or other niix representative or other arrangements), which we reserve the right to do at any time. Changes are normally minor and we will advise you at the earliest possible date.
If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your retreat takes place.
Should a significant change occur before your retreat, then provided it does not arise through circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your retreat and receiving a full refund.
In all cases, we will pay compensation as detailed below:
Period before retreat within which a Major change is notified to you Compensation per person
Up to 56 days £Nil
56-29 days £10
28-15 days £20
14-1 days £30
Day of retreat £40
Important Notes
(a) Compensation payments will not apply if payment of your retreat has not been received by niix by the stipulated payment date.
(b) Compensation will not be paid if niix is forced to cancel or in any way change your retreat due to unusual or unforeseeable circumstances beyond our control such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, epidemics and pandemics, fire, adverse weather conditions (including snow and volcanic ash), technical or maintenance problems with transport, or other circumstances which amount to force majeure.
8. Cancellation by us
niix reserves the right in any circumstances to cancel your retreat, in which case we will offer a refund in full. If we cancel your retreat we will pay you compensation as set out in clause 7 above.
9. Our liability to you
(a) We accept responsibility for ensuring that the retreat that you book with us is supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below). However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the retreat and where the failure is unforeseeable or unavoidable or unusual and beyond our control. Our liability will also be limited to a maximum of twice the price paid for the retreat (other than in cases of death or injury).
(b) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your retreat. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English law.
However please note the following:-
There are risks inherent with any activity retreat and with physical exercise. We strongly recommend that you consult your doctor to advise on your ability to undertake strenuous exercise. You should make your practitioner and us aware of any medical condition which may affect your ability and comfort when undergoing vigorous exercise.
10. Complaints
If you have a problem during your retreat, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved, you must advise us in writing on your return home within 28 days giving your name and any other relevant information. If you do not follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the retreat and this may affect your rights in bringing a claim against us. Please note that we cannot guarantee the proportion of male/female in any group, not be responsible for the individual behaviour of any group member or other guest at your accommodation.
11. Special requirements
On booking a retreat, we will supply a preRETREAT welcome pack & questionnaire for you to complete. This will enable us to make sure we can deliver the best experience for you and arrange for any dietary or special requests. Please ensure you complete the form promptly & with as much detail as possible.
12. The contract
This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.
