Privacy policy

At niix we respect your privacy.  Please find below details of how we use the personal information we collect.

This Privacy Policy governs the manner in which niix collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the website and all products/services offered by niix.


Your personal information

Across this site we may collect personally identifying information from our users.

This will be in the form of:

  • Automatically when you use our Services.
  • Via Third Party Service such as via a payment via our payment processor such as Stripe. 
  • Contact Forms – Contacting us in relation to services and newsletter sign up
  • Facebook Pixel (Facebook tracking ID)
  • Live chat
  • Cookies
  • Google Analytics
  • Browser name
  • Technical information – Type of computer, operating system, internet service provider

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information.


Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.


How we use collected information

niix collect and uses Users personal information for the following purposes:

To personalise user experiences
We may use information to understand how our Users as a group use the services and resources provided on our website.

To improve our Website
We continually strive to improve our website based on the information and feedback we receive from you.

To improve customer service
Your information helps us to more effectively respond to your customer service and support requirements.

To send periodic emails
The email address Users provide will only be used to respond to their enquiries, and/or other requests/questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related products or service information, etc.

Provision of the Services.

To create and manage your Account, provide and personalise our Services, process payments and respond to your inquiries.


Promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions of niix and measure the success of those campaigns. For example, we may send different marketing communications to you based on your subscription plan or what we think may interest you based on other information we hold about you.


Ensure the security and integrity of our Services.

Third party relationships.

Manage our vendor and partner relationships.

Complying with law.

Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Further to this you will retain control of your own data. Should you wish, you have the right at any time to request we delete any and all data stored on you. You can make a request to have this data deleted by emailing This right does not supersede any legal obligation we have to hold your data (for example retaining information for anti-money laundering purposes).

You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time. We need your personal information to provide you with services and products requested by you, or to respond to your inquiries. For example, your email address is required so you can sign in to your niix account.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that, you have given us permission.


Third party websites

Our website may contain links to other websites that are not maintained by us. If you follow a link to another website, please keep in mind that other websites will have their own privacy policies and content which we are not responsible for. It is advised that you check these privacy policies before submitting any personal information to these websites.


Changes to this privacy policy

niix has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically to ensure your up to date with any modifications.


Your acceptance of these terms

On visiting this site you will have been provided the option to accept or refuse the use of cookies on this site. You have the ability to change your preferences at any time.


GDPR – General Data Protection Regulation


If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:


Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest.


We retain personal information regarding you or your use of the Services for as long as your Account is active or for as long as needed to provide you or our Users with the Services. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests. 

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymised, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.


Contacting us

If you any questions about this Privacy Policy, contact us at:

This Privacy Policy was last updated Dec 2023



These Website Terms govern your use of our website “niix” and your relationship with niix FITNESS, and the “Trainers” 44 Catherine Place London SW1E 6HL (“niix”, “we” or “us”). Please read them carefully as they affect your rights and responsibilities under the law. If you do not agree to these online Terms, please do not register for or use our Online classes. If you have any questions on these Online Terms, please contact

These Online Terms govern your use of our  “niix” and your relationship with niix FITNESS, 44 Catherine Place London SW1E 6HL  (“niix”, “we” or “us”). Please read them carefully as they affect your rights and responsibilities under the law. If you do not agree to these online Terms, please do not register for or use our online platform. If you have any questions on these online Terms, please contact These online Terms do not restrict any overriding rights that you may have as a consumer, which law does not allow us to restrict.


1 USE OF OUR ONLINE PLATFORM 1.1 Our ONLINE Platform is provided to you for your personal, non-transferable use subject to these online Terms. By using our services you agree to be bound by these online Terms. 1.2 You should not use our services and should not accept these online Terms if you are a person, business or organisation prohibited from receiving our services under the laws of the United Kingdom or other countries, including the country in which you are resident or from which you use our online platform.


2 AMENDMENTS TO THESE ONLINE TERMS We may update these Online Terms from time to time for legal or regulatory reasons or to allow the proper operation of our services. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable notification via our community. The changes will apply to use of our Online platform after we have given notice. If you do not wish to accept the new Online Terms you should not continue to use our Online Platform & services.  If you continue to use our platform after the date on which the change comes into effect, your use of our Services indicates your agreement to be bound by the new Online Terms.


3 REGISTRATION 3.1 To register on our Online Platform you must be over 18 years of age. 3.2 You must ensure that the details provided by you on registration or at any time are correct and complete. 3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively. 3.4 You can cancel your registration at any time by logging in and deactivating your account. However, you will not be entitled to a refund except as set out in section 20 (Cancellation) below.


4 PASSWORD AND SECURITY 4.1 When you register to use our Online Platform you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should log in to your account and perform a password reset immediately and notify us by contacting immediately. 4.2 If niix has reason to believe that there is likely to be a breach of security, we may require you to change your password or we may suspend your account.


5 HOW WE USE INFORMATION ABOUT YOU 6.1 niix will collect, use, keep and share information about you in accordance with the niix Privacy Policy and Cookie Policy. Provide links to these policies. 6.2 We may also collect certain usage statistics relating to your use of our Online Platform, including but not limited to number of activity sessions per week, version numbers of software and statistical information on how the features and folders on the platform are being used.


7 ACCEPTABLE USE POLICY 7.1 You may not use our Online Platform for any of the following purposes: (a) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; (b) transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice; (c) interfering with any other person’s use or enjoyment of our Online Platform; or (d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. e) abusive, derogatory, negative language or behaviour in our community group 7.2 You will be responsible for our losses and costs resulting from your breach of this section 7.


8 CHANGES TO OUR ONLINE PLATFORM 8.1 We will notify you of available updates to our services via email. 8.2 You acknowledge that if you do not install updates or make suggested amendments to your account promptly the functionality and security of our Online Platform may be affected. 8.3 You agree niix may stop (permanently or temporarily) making available our Online Platform (or any components of it) to you or to end users generally, at our sole discretion, without prior notice to you, except for services you have purchased from us which are accessed through our Online Platform.


9 DOWNTIME Your access to our Online Platform or products or services accessed through it may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.


10 OUR ONLINE PLATFORM SUPPORT 10.1 niix will use reasonable endeavours to provide technical or other support for our website. Any support which niix provides will be limited to the then current release of our website and the release before that as determined by niix. 10.2 If niix chooses to provide any technical or other support to you, you agree that with respect to any technical or other information that you provide to niix, niix has an unrestricted right to use such information for its business purposes, including for marketing, support and development.


11 INTELLECTUAL PROPERTY 11.1 Our Online Platform is protected by copyright, trademarks, database right and other intellectual property rights. Except as required to use our Online Platform or otherwise permitted by law, you may not reproduce, modify, copy or distribute or use for commercial purposes any of the code or content of our Online Platform & services without written permission from niix. 11.2 Nothing in these Online Terms gives you a right to use any of niix’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features. 11.3 You agree that you will not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be contained in our Online Platform.


12 NIIX’ RIGHT TO SUSPEND OR END YOUR USE OF OUR ONLINE PLATFORM We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Online Terms.

*13 NIIX RESPONSIBILITIES AND LIMITATIONS * 13.1 niix tries to provide our Online Platform with a reasonable level of skill and care. However, there are certain things that niix cannot promise, as described below. 13.2 Except as expressly set out in these Online Terms, neither niix nor its suppliers, distributors, or investors, make any specific promises about our Online Platform or any products or services available through it.
13.3 niix will use a reasonable level of skill and care to try to ensure its own content within the Online Platform is correct, reputable and of appropriate quality, but it does not make any warranties or guarantees in relation to that content. 13.4 You acknowledge that software can never be really totally free from bugs and security vulnerabilities. niix does not warrant that use of the Online Platform will be secure, accurate, uninterrupted or error free or that it will meet your specific requirements. niix provides the Online Platform “as is” and “as available”. 13.5 You understand that all third-party data, products and services you may access through our Website are the sole responsibility of the person, company or organisation from which they originated. 13.6 Our Website may include links to third party websites which are beyond our control. niix is not responsible for any data, products or services available outside of our Website & Online Platform. 13.7 Part of our Website & Online Platform may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that their material complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material. 13.8 Some countries provide for certain warranties, such as the implied warranty of satisfactory quality, merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, niix excludes all such warranties. 13.9 If we are in breach of these Website & Online Platform Terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you join our Online Platform. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. 13.10 These Website & Online Platform Terms shall not limit or affect our liability resulting from any products sold through our Website & Online Platform being found to be unsafe or if something we do negligently causes death or personal injury or for any other liability which cannot be limited or excluded by applicable law.


14 FITNESS AND HEALTH RELATED INFORMATION 14.1 Our Website & Online Platform contains general fitness and health guidance and information 14.2 The information is not medical advice and should not be treated as such. 14.3 The information on our Website & Online Platform is provided without any representations or warranties, express or implied. 14.4 Without limiting the scope of section 14.3, we do not warrant or represent that the information on our Website & Online Platform: (a) will be constantly available, or available at all; or (b) is true, accurate, complete, current or non-misleading. 14.5 You acknowledge that all exercise involves a risk of personal injury, including a small risk of serious injury or death, and agree that you are responsible for your health and well-being in relation to any exercise programme that you may undertake, whether or not such exercise programme uses fitness information from our Website & Online Platform. These group classes are not personal training sessions and it is the client’s responsibility to be fit and well before partaking in these classes. If partaking in a live streamed class or catching up on demand, you agree to let the trainer know in advance of the session of any reason that may impact your ability to take part safely in these exercises.  Alternative exercises can be included if possible. However, it is not certain that that exercises will be included. Clients should check with their medical supervisor if there are any doubts into participation. The Trainer will not be held accountable for any injuries sustained in these workouts 14.6 If you are pregnant or suffer from any medical or physical condition or disability, you should not make any changes to your diet, nutrition, lifestyle, activities or exercise programmes based on the information and guidance on our Website & Online Platform without first consulting your doctor or another suitably qualified professional. 14.7 You must not rely on the information on our Website or Online Platform as an alternative to medical advice from your doctor or other professional healthcare provider. 14.8 If you have any specific questions about any medical matter, diet, nutrition or women health, you should consult your doctor or other professional healthcare provider. 14.9 If you think you may be suffering from any medical condition, you should seek immediate medical attention. 14.10 You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website 14.11 Subject to section 13.10, we will not be liable to you in respect of any loss, injury or damage you may suffer as a consequence your reliance upon the information published on our Website or Online Platform.


15 DISPUTES AND APPLICABLE LAW 15.1 You can find the European Union’s online dispute resolution platform at You can use this for resolving disputes with us. 15.2 These Website or Online Platform Terms will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England and Wales.


16 INTERNATIONAL USE We make no promise that materials on our Website or Online Platform are appropriate or available for use in locations outside the United Kingdom, and accessing our Website or Online Platform from territories where its contents are illegal or unlawful is prohibited. If you choose to use our Website or Online Platform from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.


17 MISCELLANEOUS 17.1 You may not transfer any of your rights under these Website or Online Platform Terms to any other person. We may transfer our rights under these Website or Online Platform Terms to another business where we reasonably believe your rights will not be affected. 17.2 If you breach these Website or Online Platform Terms and niix chooses to ignore this, niix will still be entitled to use its rights and remedies at a later date or in any other situation where you breach these Website or Online Platform Terms. 17.3 niix shall not be responsible for any breach of these Website or Online Platform caused by circumstances beyond its reasonable control. Our Website & Online Platform is owned and operated by niix Fitness of 44 Catherine Place, London. England, SW1E 6HL. 17.4 You can contact us: (a) directly on the website (b) by email, using the email address 17.5 These Website & Online Platform Terms are in English only. 17.6 We will not publicly file or save a copy of these Website & Online Platform Terms for each transaction via our website and you should save a copy for yourself if you would like to keep them.


18 PRICES AND PAYMENT 18.1 If you order any paid-for subscription service from us, your order is an offer to purchase a paid-for subscription service from us (“Service”). The Service will be made available to you once your payment has been authorised. There will be no contract of any kind between you and us for the Service unless and until you make authorised payment for the Service. At any point up until then, we may decline to supply the Service or any free trial to you without giving any reason. 18.2 The fee for the Service is calculated and payable in advance as set out on our Website. We may vary fees from time to time by posting new fees on our Website, but this will not affect fees for Service that have been previously paid. 18.3 niix shall be under no obligation to provide the Service until the fees have been paid. 18.4 All prices are expressed inclusive of any VAT payable unless otherwise stated. 18.5 Payment can be made by debit or credit card or Apple Pay. Payments are not processed through pages controlled by us. We use an online payment service provider, Stripe, which will encrypt your card details in a secure environment or Apple Pay. 18.6 If you have asked Stripe to remember your debit or credit card details in readiness for your next purchase, Stripe will securely store your payment details on its systems. These details will be fully encrypted and only be used to process transactions which you have authorised. 18.7 Authority for payment must be given at the time of placing your order. The cost of your purchase includes a transaction fee that is payable to Stripe. For more details see this link: 18.8 At the end of any period for which you have paid a fee for Services your subscription will be automatically renewed for an equivalent period and you must pay to us the Service Fee which applies for the renewal unless you cancel the Service using the cancellation facility within our Website on your Membership Page before the date of renewal.


19 NO COMMERCIAL USE 19.1 The Service and any free trials are available for non-commercial and domestic use only. niix reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. You may not re-sell the Service or any free trial without the prior written consent of niix.


20 CANCELLATION 20.1 You have a right of cancellation for any reason, To cancel, go to the Membership area on our Website and cancel your subscription. You can alternatively email


21 TERMINATION 21.1 Your access to the Service may be terminated by written notice if you are in material breach of these Terms and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you. If we reasonably believe your breach of these Terms affects our lawful operation of the Service or third party customers we may suspend your access to the Service or any free trial at any time.



Company Registration No. 15294246